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CHECKBOOK PRO SUPPORT HOW TO

We do our tech support by email, but if you’re not getting our responses we’ll call if necessary to try to get the lines of communication working.

Provide a phone number where you can be reached.

Email us again and try using a different return email if you have one.

Your internet service provider may have flagged us as spam.

Our response ended up in your spam folder – check that first.

If you haven’t heard from us within a reasonable amount of time, then consider the following: Between 6-10 pm emails are monitored but not as frequently. We usually respond within 30 minutes during that time frame. Print Payroll Checks I Emailed Tech Support But Never Heard Back!īusiness hours are 8am to 6 pm Pacific Time M-F.

CHECKBOOK PRO SUPPORT HOW TO

While not a video we do have a brief tutorial on how to use CheckBuilderPRo to print payroll checks: With the release of version 3 we'll need to re-do these but almost everything still applies. Please note that the current videos are based on CheckBuilderPro version 2. There are PDF instructions available – with CheckBuilderPro open, click the "Help" icon in the toolbar and select “CBP Manual." There is an index and PDFs are searchable. We do not offer telephone support at this time. Please note that we do all our tech support via email and we are very responsive.If you don’t see your question answered below, please use our Contact Formand we’ll get back to you as soon as we can.